Service Analyst with German

Angajator: Modis
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Timisoara
  • Actualizat la: 03.03.2021
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    We focus on connecting your skills and intelligence to the IT and engineering opportunities you need to thrive. When you join Modis, you don’t just become part of a business. You join a community of experts.

    Cerinte

    Requirements

    • Bachelor’s degree;
    • Written and verbal fluency in German;
    • Open to shifts (including nights, holidays and weekends);
    • Experience in customer service delivery is an advantage;
    • Analytical mind, structured and logical thinking.

    Responsabilitati

    As a Service Analyst you will be responsible for:

    • Prompt escalation & notification of major network faults and customer faults;
    • Professionally utilizing GSD systems and procedures to monitor and maintain customer network availability & integrity;
    • Ensure network faults and customer faults are resolved well within agreed procedures;
    • Accurate & timely creation, updating and completion of all Trouble Tickets;
    • Provide prompt and regular feedback to customers in relation to on-going issues;
    • Tracking and directing the workflow of faults and planned events.