BPO Team Leader with German (B2-C1)
Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
For one of our clients a leading BPM, Technology and Digital Services and Solutions Company committed to deliver business excellence across the entire spectrum of Travel, Transportation and Hospitality domains, we are currently looking for a BPO Team Leader with German in Bucharest.
The BPO Team Leader is responsible for offering support, guidance and day to day management to your team members, as well as being a role model for your crew.
Fluent in German (C1 level speaking and writing) and solid English knowledge are a mandatory;
Min. 2 years of experience as a Supervisor or Team Leader across min. two processes;
Strong people and team management skills proven in similar roles or environments;
Knowledge of booking software such as Galileo, Amadeus is a valuable advantage;
Good performance indicators and reports management abilities;
Independent, problem solver and customer focused;
Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage;
Availability to work in rotational shifts (including night shifts).
Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players;
Lead team(s) of up to 25 Contact Center representatives including Supervisors;
Ensuring that the project assigned to you is functioning as per client expectations, meeting SLAs;
Coaching a group of agents and their Supervisors, leading by example, helping them to perform as a team;
Manage effectively by operational KPIs whilst playing as a leader focused also on your team;
Interact with the client and management team, share performance improvement/process priorities proposals;
Escalate superior process or client related needs to superior level together with suggested ways forward.
Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.