Subject Matter Expert with German (B2-C1)

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

For one of our clients a leading BPM, Technology and Digital Services and Solutions Company committed to deliver business excellence across the entire spectrum of Travel, Transportation and Hospitality domains, we are currently looking for a Subject Matter Expert with German in Bucharest.

The Subject Matter Expert is responsible for offering support, guidance and day to day management to your team members, as well as being a role model for your crew.

Fluent in German (C1 level speaking and writing) and solid English knowledge are a mandatory.
Strong people and team management skills proven in similar roles or environments;
Knowledge of booking software such as Galileo, Amadeus is a valuable advantage;
Good performance indicators and reports management abilities;
Independent, problem solver and customer focused;
Min. 2 years of experience as a Supervisor or Team Leader across min. two processes;
Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage;
Availability to work in rotational shifts (including night shifts).

Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players;
Lead a team of up to 10-15 Contact Center Representatives;
Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards;
Coaching a group of agents, leading by example, helping them to perform as a team;
Interact with the client, share feedback on process priorities.

Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.