Helpdesk Officer

Employer: EveryMatrix
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.02.2021
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Working knowledge of information technology infrastructure including:

    Various operating systems: Windows 10 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
    Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs.
    PC Hardware configuration & diagnostic.
    Network peripherals: multifunctional printers, scanners etc.
    Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have).
    Services: Windows Active Directory, Office 365 Administration.
    Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage.
    Strong internal customer orientation.
    Strong improvement orientation.
    Excellent oral and written communication required in both English and Romanian.
    Computer Science, Electronics or similar.

    Responsibilities

    Should have outstanding organization and communication skills;
    Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
    This position also requires mobility, international travel being necessary;
    Responsible for new employees onboarding - preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
    Various internal platforms administration;
    Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
    Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
    Keep track of and add to internal inventory systems of all new and existent IT equipment.

    Other info

    Perks and benefits:

    Headquarters in the heart of the city, at Unirii Square
    Flexible schedule
    Private Medical Subscription
    Daily Catered Lunch
    Our own in-house gym, health & well-being programs
    Bookster subscription & Books corner (online and offline)
    Fun corner: pool, ping pong table, PS4, lots of board games
    Internal & external training
    Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
    Extra vacation days with every year inside the company
    Anniversary Gifts
    Fruits Tuesday