Service Design Analyst
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Employer: | Allianz Services |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.09.2022 |
Remote work: | On-site |
Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 4500 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.
We are Actuaries, Business Analysts, Finance Experts, Consulting Managers, HR People, Communication Professionals; Operation Engineers and Insurers; we are daughters and sons, mothers and fathers.
Our people are what matter most, rooted in our values, and we strive to continuously evolve, improve, and create a superior client experience while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.
Job role
The Service Design Analyst will be part of the Sales Operations and Performance Management Team within the Customer and Solution Management Pillar.
Responsibilities
- Coordinate customer needs for the service;
- Increase transparency for the business value of a service
- Reduce time to market
- Ensure reusability of services to achieve Economies of Scale
- Strive for benchmark
- Ensure easy operation
- Close alignment with the different Service Managers, incl. partially also technical discussions on service content and service level specifications
- Support the implementation project for integration the service descriptions in Service Now from functional view
- Ideally background from Business-IT translation, IT system technical documentation
- Technical understanding of IT systems and processes
- Basic understanding of Service Level Agreements
- Ideally experience in creating and maintaining Connect pages and content
- Ideally experience in project work
- University degree, preferably in with focus in Information Technology (e.g. MBA, MSc)
- Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects
- Very good MS office skills
- Fluent English
- High level of self-organization and initiative, strong ability to work under pressure
- Very high analytic skills and solid business judgment
- Very high conceptual and problem structuring skills
- Self-motivated and customer-centric working style
- Well-developed social skills and cross-cultural experience
- Strong coordination and communication abilities
- International project and job expertise
- Fixed salary compensation along with fixed benefits
- Flexible benefits that can be individually customized, so that they best suit your needs
- Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
- Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
- Complete training curricula available (tailored courses)
- International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.)
- Comprehensive Leadership Programs
- All you can learn with LinkedIn Learning!
- German Language Courses for any level
- All you can read with Bookster!
- Employee Referral Program
- Exclusive Deals & Discounts
- Share Purchase Plan
- Allowances for special events (Birth Allowance, Losing a Family Member)
- Parking lot (limited parking spaces, reservation system)
- Open cafeteria on each floor (coffee, tea, water, fruits)
- Relaxation areas (on each floor) & Gaming area
- Flexible working program
- Medical services
- Private pension
- Internal Tourism
- Smart Experiences
- Meal Tickets
- Transportation vouchers
- Cultural events
- Telemunca
- Gifts and giveaways
- Donations
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