Senior Aftermarket Supply Chain Customer Desk Representative with French

Garrett is a cutting-edge technology provider that enables vehicles to become safer, more connected, efficient and environmentally friendly. We lead the development of innovative and differentiated solutions which empower the transportation industry to redefine and further advance motion. We partner with the world’s leading car and truck manufacturers, creating the turbocharging, electric boosting and connected vehicle systems central to the latest generation of fuel efficient and lower emissions vehicles.

YOU NEED

• Minimum BS degree (Economics, Supply Chain preferred);
• 3 years experience in supply chain environment, preferred in automotive industry (APICS training / certification is a plus);
• Experience in customer service (supply chain), sales or logistics in the automotive industry;

WE VALUE

• Fluent in English and French
• Self-motivating individual with very good problem-solving skills, ability to work as part of a team and on own initiative, proactively seeks best practices, ability to work in a virtual team;
• Customer focused;
• Resistant to stress. Able to organize him/herself to answer to variable activity while keeping good relationships. Able to define and manage priorities;
• Rigorous, attention to detail, seeking for root cause; Able to act as coordinator
• Working experience in SAP Sales and Distribution module; MS Office (Excel);

Main logistics interface between the EMEA Aftermarket organization and customers, managing his/her own client portfolio; The Supply Chain Customer Desk Representative manage the flow of deliveries ensuring compliance with GTX business model and full adherence to internal procedures.

Main Responsibilities:

• Works with individual customer portals updating demand and delivery dates, processing disputes, to ensure accurate information is provided;
• Works with the demand and supply planning team to understand products availability and schedule shipments to match with constraints and customer/business requirements;
• Confirms status of delivery and expected delivery dates;
• Provides proof of delivery when requested;
• Proactively handles customers’ complaints and organize product replacements when requested;
• Investigate root cause analysis for warehouse and transportation claims;
• Ensures integration of all customer orders (EDI - electronic data interchange, e-mail, fax etc.) into the IT system;
• Ensures compliance with the daily and weekly delivery plan for its own client portfolio;
• Coordinate the production and logistics departments to ensure deliveries in time to customers;
• Measures and analyzes daily delivery performance; offers solutions to improve it;
• Manage process improvement initiatives;