Team Leader - Customer support

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.03.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    You come with:

    - Intermediate level of English;
    - Minimum 2 years of experience on a Team Manager/Supervisor role in a BPO environment;
    - Availability to work from home 5 days/week, on a full-time schedule.
    - Good internet connection;

    Responsibilities

    A day in Conectys:

    - Coordinate day-to-day activities, supervise tasks, roles, and responsibilities of the team.
    - Provide supervision and direction to subordinate staff and coordinates workflow;
    - Answer questions, and resolves problems of the supervised team;
    - Review work performance, identifying problems with performance and solutions to those problems;
    - Regularly monitor the accuracy, completeness, and timeliness of completion of the duties for the team supervised;
    - Supervise the maintenance of personnel records (annual/medical leaves) timesheets for staff supervised;

    Other info

    We come with:

    - Full-time schedule;
    - Work from home possibility (during the covid-19 pandemic);
    - Attractive salary;
    - Meal Tickets;
    - Monthly technical bonus;
    - Quarterly performance bonus;
    - Private medical insurance;
    - Bookster;
    - Training programs to help you develop your skills and identify new ones;
    - International career opportunities;
    - Professional work environment in a fast-growing company with young and dynamic people;