Team Leader - Customer support

Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

You come with:


• Fluent level of English;
• Minimum 2 years of experience in a Team Manager/Supervisor role in a BPO environment;
• People management and performance management experience;
• A good internet connection.

A day in Conectys:

• You will coordinate day-to-day activities, supervise tasks, roles, and responsibilities of the team;
• You will provide supervision and direction to subordinate staff and coordinates workflow;
• You will answer questions, and resolves problems of the supervised team;
• You will review work performance, identifying problems with performance and solutions to those problems;
• You will regularly monitor the accuracy, completeness, and timeliness of completion of the duties for the team supervised;
• You will supervise the maintenance of personnel records (annual/medical leaves) timesheets for staff supervised.

We come with:

• Attractive salary, Monthly performance bonus;
• Meal Tickets, Private medical insurance, Bookster, and other benefits and discounts;
• Full-time position, office hours shifts;
• Work from home possibility;
• Training programs to help you develop your skills and identify new ones;
• International career opportunities;
• A professional work environment in a fast-growing company with young and dynamic people.