Technical Support - Spanish (Remote)

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • Education - Training
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 26.02.2021
    Short company description

    Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.

    We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.

    Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

    Requirements

    If you are a gamer and gadgets are part of your life then you might be the right person to offer technical support to customers who are using high-end graphic cards and gaming tablets.

    You come with:

    - A C1 level of Spanish;
    - A B2 level of English (we work in a multinational environment and our common language is English);
    - A passion for the gaming/IT industry;
    - Availability to work from home 5 days/week, on a full-time schedule.
    - Good internet connection and a functional computer/laptop (preferably).

    Responsibilities

    A day in Conectys:

    - You will be offering technical support by chat, emails (80% of the time), and calls to customers' requests about graphic cards and gaming tablets;
    - You will find new steps to solve software errors to satisfy the company's customers;
    - You will work with leaders to create reminders and question and answer sessions on the technical area for all agents in the team;

    Other info

    We come with:

    - Flexible schedule, organized in shifts from Monday - Sunday between 10.00-22.00 (no worries you will not work more than 5 days/week);
    - Work from home possibility
    - Attractive salary;
    - Meal Tickets;
    - Monthly technical bonus;
    - Monthly performance bonus (in accordance with your performance and involvement);
    - Private medical insurance;
    - Bookster
    - Training sessions in order to become the best Technical Support Specialist for our clients;
    - International career opportunities.
    - Professional work environment in a fast-growing company with young and dynamic people;