Customer Support With Italian

Mentor's is a head-hunting and direct search company specializing in management and sales positions.

Native level or fluency in Italian and excellent command of English, both verbal and written

Excellent Communication and customer focus (both verbal and written)

Good working knowledge of the Support key functions, procedures and policies

Problem solving, investigative and multi-tasking skills with highest attention to detail

Willingness to work outside of set business hours – for example late nights and weekends

➢ Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.

➢ Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.

➢ Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.

➢ Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.

➢ Carry out daily AML and Under-Age checks and take appropriate actions as required.

➢ Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).

➢ Work as part of the Italian Team alongside the Italian Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location.

Locaţia – Bucuresti - Grozăveşti
Programul de lucru este L-D şi sunt 4 ture în intervalul (08:00 a. m – 2:00 a.m.)