Collection Analyst, French Speaker - 1076458

Employer: Hewlett Packard Enterprise
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 22.01.2021
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.


    If you have …
    First level university degree with a focus in business or economics recommended or equivalent experience.
    Typically 3-5  years of experience.
    Intermediate written and verbal communication, negotiation, and conflict resolution skills.
    Intermediate accounting knowledge.
    Intermediate problem solving skills.
    Basic computer skills.
    Intermediate prioritization skills.
    Basic understanding of risk mitigation tools.
    Intermediate understanding of the company's order management process.
    Intermediate understanding of the company's dispute management process.
    Intermediate understanding of collection processes and financial concepts.
    Intermediate influence skills.
    Fluency in French is a must.
    English Fluency is a must as well.

    We offer

    • A competitive salary and extensive social benefits

    • Diverse and dynamic work environment

    • Work-life balance and support for career development

    • An amazing life inside the element! Want to know more about it?


    Job Level:

    Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

    HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


    Collection Analyst, French Speaker

    Job Description:

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

    HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers’ business goals.

    Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful IT companies in the world? Then we have the right opportunity—we are looking for a Collections Analyst with French skills to ensure that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. You will manage credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. You will maintain on-going relationships with high-value customers and sales organizations. You will ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

    If you have knowledge and interest in this area and want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today.

    The Finance team at HPE provides world class decision support driving profitable growth and exceptional shareholder value through our commitment to operational excellence, people development, and innovation. We provide accurate and timely financial information meeting the company’s regulatory and fiduciary responsibilities with unwavering integrity.

    In the Finance division, our reporting and controlling teams are working on tasks like asset management, financial integration of mergers and acquisitions, as well as USGAAP-reporting. Our objective is to display all business activities in a financially correct and transparent manner.

    How will you make your mark:
    You will follow standard collection strategies and may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
    You may act as resolver for designated self-resolving accounts
    You will identify appropriate customer contacts to obtain payment or identify and resolve issues
    You will proactively makes regular contact with customers via phone or email
    You will respond and follows up promptly on customer requests or issues
    You will build and maintains internal HPE (sales, credit, order management, etc.) and external customer relationships
    You will learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtains payments, identifies and resolves issues
    You will document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
    You will forecast month-end/quarter end aging results for assigned portfolio.
    You will participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates
    You will advise the Credit Analysts, Sales, Account Management teams on collection risks
    You will lead communication with a key customer portfolio developing trusted relationship