Customer Care Manager

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Angajator: Dell Technologies
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Manager
    Orase:
  • BUCURESTI
  • Actualizat la: 21.02.2021
    Remote work: On-site
    Scurta descriere a companiei

    Who we are

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

    Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

    Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

    Cerinte

    Remote (Working from home)

    Essential Requirements:

    - 3+ years people manager experience
    - Fluent English & ideally Dutch/or any other language
    - Strong ability to identify specific customer needs and drive closure to complex customer issues
    - Independent, open for changes & innovations, stress resistant
    - Experience in operational environment is an advantage

    Responsabilitati

    Join us to do the best work of your career and make a profound social impact as a Customer Care Manager on our team in Bucharest.

    What you’ll achieve
    As a Customer Care Manager, you will lead and manage a team of customer services experts to provide quality support to external and internal customers, maximizing operational results in terms of performance standards and metrics to provide the best experience for our clients.

    You will:

    - Provide inspired leadership to the team
    - Be responsible for delivering the business KPIs (customer satisfaction, agreed service levels (phone & emails) and other metrics within Customer Care organization)
    - Lead efficiently the business and proactively look for improvement opportunities
    - Work on good relationship with the main stakeholders (Sales, Technical support, Logistic, Finance)
    - Responsible for personal management (hiring, 1to1 meetings, team meetings, operational meetings, development of his/her direct reports, etc.)

    Alte informatii

    If a customer has a question or experiences a problem with Dell Technologies order for a product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. We support sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s). What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products and service that are better than ever.

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