Customer Services Specialist with English

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Take the first step towards your dream career
Remote (Working from home)

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

- 1+ year of work experience; position is suitable for fresh graduates
- Secondary education
- Excellent English skills both written and verbally
- Excellent communication skills and strong customer focus
- Stress resistant

Join us as a Customer Services Specialist on our team in Romania to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Customer Services Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.

You will:

- Investigate and resolve of pre-delivery and post-delivery queries to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the issue
- Use E-mail and phone communication to support the customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell

If a customer has a question or experiences a problem with Dell Technologies order for a product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. We support sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s). What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products and service that are better than ever.