Customer Services Specialist with Dutch - remote working
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.Cerinte
Take the first step towards your dream career
Remote (Working from home)
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
- 1+ year of work experience; position is suitable for fresh graduates
- Secondary education
- Dutch in spoken and written and English on conversational level
- Excellent communication skills and strong customer focus
- Stress resistant
Join us as a Customer Services Specialist on our team in Bucharest, Romania to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Customer Services Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.
- Investigate and resolve of pre-delivery and post-delivery queries to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the issue
- Use E-mail and phone communication to support the customers
- Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
If a customer has a question or experiences a problem with Dell Technologies order for a product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. We support sales team by developing and maintaining positive customer relations, which can substantially affect service and/or product revenue(s). What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products and service that are better than ever.