Customer Support with English and French/German/Spanish
Acest job nu mai este activ!Vezi toate job-urile GiGroup Romania active.Vezi toate job-urile Customer Support with English and French/German/Spanish active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | GiGroup Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.02.2021 |
Remote work: | On-site |
We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.
Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.
Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.
• 1 - 3 years’ experience in customer support;
• Fluent: English and French, English and French/ German, English and French/Spanish;
• Strong verbal and written communication skills;
• Rigority and organize capacity ;
• Expertise in the banking sector is an advantage;
• Customer orientation and sense of service.
• Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);
• Enter customer requests in the ticketing tool;
• Diagnose incidents and participate in incident handling according to the processes in force;
• Trigger alerts;
• Transmit incidents to the services responsible for resolving them;
• Update and manage the incident tracking database;
• Install products with customers (in France and internationally) when the customer
requests it;
• Train users on the customer's site for the application services when the customer requests them (in France and internationally);
• Propose improvements to processes and procedures related to the activity.
• Competitive remuneration;
• Health insurance;
• Office benefits;
• Preferential banking services;
• Schedule, Monday to Friday 8 hours a day in the interval 8.45 am-8.30 pm;
• Learning and development programs and career development opportunities
If you are a friendly person, who likes to learn and develop yourself, and attention to detail send us your CV, or you can give me a call at 0746047580.
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