Customer Support with English and French/German/Spanish

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Angajator: Gi Group Romania
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Ilfov
  • Actualizat la: 11.02.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.


    • 1 - 3 years’ experience in customer support;
    • Fluent: English and French, English and French/ German, English and French/Spanish;
    • Strong verbal and written communication skills;
    • Rigority and organize capacity ;
    • Expertise in the banking sector is an advantage;
    • Customer orientation and sense of service.


    • Centralize requests from customers using this offer or from the customer's sales representative (calls and emails);
    • Enter customer requests in the ticketing tool;
    • Diagnose incidents and participate in incident handling according to the processes in force;
    • Trigger alerts;
    • Transmit incidents to the services responsible for resolving them;
    • Update and manage the incident tracking database;
    • Install products with customers (in France and internationally) when the customer
    requests it;
    • Train users on the customer's site for the application services when the customer requests them (in France and internationally);
    • Propose improvements to processes and procedures related to the activity.

    Alte informatii

    • Competitive remuneration;
    • Health insurance;
    • Office benefits;
    • Preferential banking services;
    • Schedule, Monday to Friday 8 hours a day in the interval 8.45 am-8.30 pm;
    • Learning and development programs and career development opportunities

    If you are a friendly person, who likes to learn and develop yourself, and attention to detail send us your CV, or you can give me a call at 0746047580.