ServiceNow CMDB Developer

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

• 3-5 Years Experience in a similar role
• Experience with the development and implementation of ServiceNow CMDB and databases
• Proficiency in programming languages such as Java/JavaScript and working knowledge of ServiceNow
• Required to have a good understanding of relational databases and database query language (preferably MySQL and DB2)
• Good understanding of CMDB architecture and layouts
• Ability to work well with the team and on various projects (shared team environment)
• Ability to work under pressure and remain decisive.
• Ability to conceptualize problems
• Willingness to learn new things & technologies (Site Reliability engineering direction)
• Communicative competence (pro-active)
• Should be able to mentor junior members of the team
• Flexible if the workflow is changing
• Fluent English (spoken and written)

• Responsible for coding, testing, implementing, maintaining, and supporting changes in the application.
• The ServiceNow SME will be responsible for core system configuration.
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, QA, and production environments
• Responsible for working closely with clients, project managers, and systems management team to clearly define the scope of work and develop/implement solutions
• Prepare and maintain technical documents including architecture diagrams, system documentation, and manuals
• Troubleshoot CMDB issues, perform root cause analysis, recommend corrective action, and perform resolution efforts

• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills
• Gym membership discount
• Subscriptions for online benefits and learning platforms