Engineer, nGUM 2nd Line Operations

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Experience using virtualized systems (VMWare etc)
Hands-on experience using Oracle Database
Experience in configuring, administering and maintaining Oracle Middleware
Experience in configuring SSL and SSL certificate key stores
In-depth knowledge or holding any of the following certifications is a plus: LPIC, CCNA, SQL
Fundamental, Pyton, Oracle database administration
ITIL knowledge
Batchelor’s degree in either Computer Science, Computer Information Management Know and understand existing User Management tool, interfaces and user management processes
Ability to understand business, interact with user and support teams and contribute with solutions to resolve critical issues.
Strong systems/process orientation with demonstrated analytical thinking, organization skills and problem solving skills.
Expertise in analysing errors in Logs on system level.

Perform daily monitoring and root-cause analysis on issues.
Provide customer support for problems and issues related to request and provisioning towards applications.
Resolve and troubleshoot issues.
Address issues that could not be resolved by the User Management 2nd and 3rd Line team to relevant Support teams.
Maintain expertise in information systems including configuration, scripting and User Management tool administration.
Configure WebLogic proprieties for Oracle environments and build scripts for environment and operational needs.
Perform functional, operational and E2E Tests
Support UAM / SOX audits
Support the ITIL processes: Incident Management, Change Management, Problem Management

Sounds like the perfect job? We’ve got even more to offer



Work from Home – You can have home office 2 days per week
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation – Take time off when you need it, we trust you