Subject Matter Expert with German (plus English) – Work From Home

Angajator: IGT Solutions
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.03.2021
    Scurta descriere a companiei

    IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

    Cerinte

    Your Profile
     Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must
     Strong people and team management skills proven in similar roles or environments
     Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
     Able to work in changing environments, where flexibility and quick adaptation are key for
    success
     Good performance indicators and reports management abilities
     Independent, problem solver and customer focused
     Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
     Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
     Availability to work in rotational shifts (including night shifts)

    Responsabilitati

     Team coordination in a contact center focused on delivering high quality support dedicated to
    leading international airlines, travel and/or tourism players
     Lead a team of up to 15 Contact Center Representatives
     Ensuring that the project assigned to you is functioning as per client specifications and all your
    team members are performing at set standards
     Coaching a group of agents, leading by example, helping them to perform as a team
     Perform Quality Control for the assigned project team
     Interact with the client, share feedback on process priorities
     Escalate superior process or client related needs to superior level together with suggested ways
    forward

    Alte informatii

    We Offer
     Work From Home
     Competitive salary package
     Career growth opportunities within an international developing team