Subject Matter Expert with German (plus English) – Work From Home

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Your Profile
 Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must
 Strong people and team management skills proven in similar roles or environments
 Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
 Able to work in changing environments, where flexibility and quick adaptation are key for
success
 Good performance indicators and reports management abilities
 Independent, problem solver and customer focused
 Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
 Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
 Availability to work in rotational shifts (including night shifts)

 Team coordination in a contact center focused on delivering high quality support dedicated to
leading international airlines, travel and/or tourism players
 Lead a team of up to 15 Contact Center Representatives
 Ensuring that the project assigned to you is functioning as per client specifications and all your
team members are performing at set standards
 Coaching a group of agents, leading by example, helping them to perform as a team
 Perform Quality Control for the assigned project team
 Interact with the client, share feedback on process priorities
 Escalate superior process or client related needs to superior level together with suggested ways
forward

We Offer
 Work From Home
 Competitive salary package
 Career growth opportunities within an international developing team