CRM Engineer

We are hiring a CRM Engineer!

This job is for our client, a leading global information technology, consulting, and business process services company. They harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help their clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, they have a dedicated workforce of overserving clients across six continents.

Perfect Candidate

• 6+ years of proven work experience as a Software Engineer
• 2+ years of experience with Genesys CRM, Genesys telephony, Enterprise Service Bus, Rules engine, etc.
• Understanding and experience in Contact Center Technologies (voice, text, chat) beneficial, preferably Genesys Pure Cloud
• Analytical mind with problem-solving aptitude
• Strong communication skills with the ability to interact with business and IT stakeholders
• Experience working within a DevOps style environment using agile delivery practices and methodologies.

Responsibilities

• Hands-on experience in supporting customers for resolving technical issues.
• Good troubleshooting skills for resolving hardware and software related issues.
• Good understanding of call center technologies and operations.
• Manage and resolve problems identified in Genesys CRM environment.
• Play a key role and work with team members in resolving service impacting critical issues.
• Document the environment and operational procedures.
• Plan and Perform maintenance & upgrades for CRM
• Independent working, receive little instruction on day-to-day work, general instructions on new assignments.
• Develop and implement processes to reduce manual operations / automate routine operational activities.

Company Benefits

• Opportunity to work in a young and dynamic environment
• Attractive benefits package
• Relocation package
• Lunch tickets
• Fitness deduction
• Transportation deducted
• Health insurance and dental scheme
• Opportunity to develop and learn constantly
• Access to internal training (job related and soft skills training)

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