Group Reward Operations Specialist

Role Profile

The Reward Operations Specialist will report into the Head of Global Benefits, Pensions and Mobility, and will be part of a broader Group Reward function. The role will partner very closely with HR colleagues across the Group Reward Centre of Expertise as well as interact closely with team members within HR Operations (both onshore and offshore) and Payroll teams to provide sound reward support and expertise.
 

The main responsibilities of this role will be to:

• Support the Reward team in the delivery of the cyclical reward agenda, including (not limited to) supporting the Rewards Operations Senior Specialist, Global Benefits Manager and Pensions Manager with UK and international benefit/pension processes including, benefits analysis, systems build/support, monthly reconciliations and employee engagement activities.

• Provide technical advice and guidance to employees on general reward related queries, acting as the Tier 2 support for all reward queries that have been directed to the Service Now query management tool and the Pensions, Share Plans & Benefits email inboxes.

• Act as point of contact for global benefits brokers regarding queries on monthly reports from Benefex (global benefits platform provider).

• Perform annual reporting for UK and global benefits.

• Perform Monthly invoices processing and UK pension reconciliation.

• Carry out monthly good leaver process for Save as You Earn Share Scheme (SAYE).

• Process LTIP taxes through payroll and entities.

• Provide support on projects such as SAYE maturity, SAYE invitation & Share Purchase and pension re-enrolments and bonus sacrifice.

• Partner with the onshore and offshore HR Operations team to design and maintain standard operational procedures to ensure that offshored processes are carried out in an appropriate manner.

• Conduct all necessary reconciliations of data to ensure there is a smooth transition of employee data between the benefit/pension/shares technology portals, payroll and workday.

• Support the Global Benefits Manager with the day to day management of third party benefit providers to ensure that all services are delivered to cost, time and quality targets.
   

The personal qualities and experience necessary for this role include:

• Proven technical and analytical experience within a Reward or HR Operations environment.

• Must have operational/administrative experience of supporting benefit election processes.

• Very good team player who has demonstrated the ability to work with multiple teams.

• Ability to prioritise, manage own time and adapt to a fast-changing environment.

• Good numerical and analytical skills.

• Strong MS Excel skills essential.

• Effective oral and written communication to deliver complex information.

• Utilises all available resources and toolsets to investigate and resolve problems and ensures the most appropriate solution is identified.
   

We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• Pillar 3 Supplemental Pension

• 25 days’ holiday a year

• Private medical insurance

• Group life insurance policy

• Meal vouchers

• Share Purchase Plan

• Volunteering Days

• Bookster