Customer Support with English and Danish/Finnish

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Iasi
  • Targu Mures
  • Actualizat la: 16.01.2021
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

    • Travel industry and/or Call Centre experience (desirable)
    • Experience working in a customer-facing role (required)
    • Fluency in spoken and written in English and Danish/Finnish
    • Strong communication, interpersonal and client relationship management skills
    • Good negotiating and influencing skills
    • Accuracy, research skills, and attention to detail
    • Ability to anticipate and solve problems
    • Ability to work under pressure and to tight deadlines
    • Willingness and ability to take ownership of decisions
    • Basic knowledge of computer usage: Windows applications, email, and internet.

    Responsabilitati

    • Managing clients and partners (internal and external) inquiries, complaints, and issues ensure to keep all the time customer satisfaction at the core of every decision and behavior
    • Interacting with customers by phone and email to provide and process information in response to their requests and concerns about products and services
    • Control a call through the effective communication technique
    • Adapt to and handle changing situations and environments
    • Resolve conflicting situations by using effectively the interpersonal skills
    • Acknowledge all enquires and requests received within specified service standard requirements
    • Negotiate effectively
    • Input data into systems and documentation
    • Keep clear evidence of losses that occurred due to internal reasons and report to management
    • Offer support and guidance to coworkers

    Alte informatii

    Benefits:
    • Attractive salary
    • Medical Insurance
    • Meal tickets
    • Remote work until spring
    • Training

    You like to work with people and help them handle different situations, then you are the right person, please send us your CV, or contact us at, phone number: 0746.047.580