Customer Support Italian

Angajator: Randstad Romania SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.01.2021
    Scurta descriere a companiei

    Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.

    The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.

    In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.


    Cerinte

    absolvent de studii medii (absolvite): in Romania (cu diploma BAC), in Italia (10 clase + atestat scoala profesionala)
    limba italiana: nivel minim B2
    experienta intr-o pozitie/activitate similara (Contact Center, Call Center) , minim 8 luni
    experienta lucru calculator: pachet Office
    rabdare, empatie, orientare catre client, punctualitate, disponibilitate pentru a invata mereu lucruri noi

    Responsabilitati

    Activitati de suport inbound pentru clientii unei banci, care poseda carduri de credit/debit:

    ∙ blocare/deblocare carduri (in urma pierderii/furtului acestora)
    ∙ monitorizarea si gestiunea semnalarilor primite de la posesorii cardurilor

    Alte informatii

    Program: 8h + 1h pauza/ 5 zile pe saptamana
    Activitatea se desfasoara 24/7, turele fiind distribuite pe tot parcursul zilei, Luni-Duminica.
    Candidatii trebuie sa fie disponibili sa efectueze orice timp de tura, in orice interval orar.