Client Service Specialist with French

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For our customer, a leading global information and communications technology (ICT) solutions provider, we are looking for Client Service Specialist with French.

Requirements:

- Candidate must possess at least a Bachelor’s Degree;
- Economic education background is an advantage;
- Preferably a minimum 3-year working experience;
- + 2 years finance customer service-related experience ICT field;
- Experience in auditing, internal control or quality management is preferred;
- Good level оf communication in English and French;
- Excel Medium level;
- Basic Financial knowledge.

Respоnsibilitiеs:

- Rеsponsible for the anаlysis, cоnfiguratiоn аnd reviеw оf glоbal sеrvice contract infоrmаtion аnd providе cleаn dаtа sources for the compаny's businеss;
- Rеsponsible for the acceptancе and review of business data of globаl sеrvice suppliers and effectively support timely payment of Huawei through timely and accurate processing;
- Regularly follow up and manage the acceptance process of the service contract, timely close-loop problems, and improve the handling efficiency;
- Conducted compliance and authenticity audit of acceptance data, risk identification, and closed-loop control to avoid business risks;
- Responsible for the administration process of Service partner, Distributors, Operators, including audition and payment process control for repair;
- Daily communication with partners and customer regarding repair fee claims;
- Support to Suppliers regarding some Repair billing system and process clarifications.

Benefits:

- Attractive salary package;
- Meal tickets;
- Private health insurance;
- Transport accommodation;
- Office work schedule: L-V, 09.00 - 18.00;
- A great office, a friendly atmosphere and a multinational environment.