1 st Level Support Agent
Inetum is an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.
Vauban, the Romanian division of Inetum, is an important player in the IT services and solutions market in our country, with over 13 years of activity. Vauban has over 450 employees who provide, from the service centers in Bucharest, Pitesti and Constanta, IT consulting services, infrastructure and software development services, digital services, solutions for Smart City.
∙ Fluency in English - above B2 level;
∙ Strong communication and computer skills;
∙ Good analytical capabilities and a problem-solving mindset.
∙ Previous experience within the Customer/ Technical Support;
∙ Previous experience within the Technical Support in Telco domain.
∙ Respond to Customer inquiries through phone (outbound) and e-mail;
∙ Analyze system logs;
∙ Remote troubleshooting;
∙ Resolve customer issues;
∙ Logging client cases onto database and help improve the overall team performance;
∙ Provide technical guidance and assistance in problem solving and a high level of professional support to customers.
• Interesting salary conditions;
• Undetermined period of contract;
• Career plan (professional, academic and financial);
• Medical insurance;
• Official trainings and certifications;
• French soft skills trainings;
• Lunch tickets;
• Yearly professional evaluation;
• Financial benefits based in the company partnerships;
• Professional and friendly working environment.