Second Level Support Engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

- Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues
- Analyzing Operational data into business and Technical conclusions
Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the payment system
- Close cooperation with the System Analysts, Development & Product Teams
- On call duty
- Analytical skills
- Experience with system log analysis
- Strong SQL Knowledge
- Strong problem solving skills
- Excellent client facing skills
- Excellent written and verbal communication skills (English)
- Ability to work both independently and in a team.

- The SLS (Second Level Support) team deals with investigating and solving various problems ranging from bugs and configuration-level applicative problems to code problems in the production environment of the Company
- The team analyzes the problems, identifies their root cause and
provides solutions while meeting goals availability (SLA), in close cooperation
with R&D teams and product management
- Calls and requests arrive to the SLS staff from the1st Level
team and support tech staff, as well as directly from business customers. In
cases of repeated failure pattern) the SLS team provides tools, permissions,
etc.

- Interesting salary conditions
- Indefinite Duration Contract
- Career plan (professional, academic and financial)
- Medical insurance
- Lunch tickets
- Yearly professional evaluation
- Professional and friendly working environment.