Technical Support Engineer with German

Part of The Ratiodata Group, Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Zurich, Oradea and Munich. Over the past 16 years, the company has been establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology and want to have a measurable impact through their work.

Experience using ticketing systems and a good comprehension of Application Support and Supply Chain processes
German (B2/C1) & English language, written and spoken
Strong communication skills; ability to collaborate in global teams within different cultures
Good client approach
Willingness to learn

We're looking for an Application Support Specialist who can help us analyze and solve potential incidents/tickets that might occur in the daily business process:

Ensure that the online platform and all its supporting tools are up and running and help users and colleagues with their respective questions.
Operate IT systems related to business processes independently, including error handling, performance tuning & printer management services.
Perform daily tasks on the Databases with the help of SQL statements.
Ensure via proactive work that the store databases are error-free and the data is correct.
Collaborate with other IT departments and business departments within a 2nd & 3rd level support.
Real impact one step at a time

The tasks you perform, alongside the output you deliver, are key components in the client's ecosystem. You will receive our support in your professional development, also depending on your willingness to go the extra mile.

Professional opportunities 

Accumulating 1.5 years of experience in this role will provide you with the opportunity to further develop inside Accesa on the technical areas of your choosing.

Community insights 

You'll be part of a big and thriving Competence Center where you can contribute and benefit from all the trainings, certifications and social events organized by our colleagues.

At Accesa you can

Join self-managed communities of IT experts that co-design their own learning programs.

Be part of a cell-based organization where we favor agility over rigid processes and freedom over control.

Enjoy a holistic benefits program which empowers your:

Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package
Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance
Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events
Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments