Technical Support Engineer with German
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Angajator: | ACCESA |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 07.01.2021 |
Remote work: | On-site |
Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea, Bucharest, Timisoara and 20 years of experience in turning business challenges into opportunities and growth.
A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.
With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.
With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.
Experience using ticketing systems and a good comprehension of Application Support and Supply Chain processes
German (B2/C1) & English language, written and spoken
Strong communication skills; ability to collaborate in global teams within different cultures
Good client approach
Willingness to learn
We're looking for an Application Support Specialist who can help us analyze and solve potential incidents/tickets that might occur in the daily business process:
Ensure that the online platform and all its supporting tools are up and running and help users and colleagues with their respective questions.
Operate IT systems related to business processes independently, including error handling, performance tuning & printer management services.
Perform daily tasks on the Databases with the help of SQL statements.
Ensure via proactive work that the store databases are error-free and the data is correct.
Collaborate with other IT departments and business departments within a 2nd & 3rd level support.
Real impact one step at a time
The tasks you perform, alongside the output you deliver, are key components in the client's ecosystem. You will receive our support in your professional development, also depending on your willingness to go the extra mile.
Professional opportunities
Accumulating 1.5 years of experience in this role will provide you with the opportunity to further develop inside Accesa on the technical areas of your choosing.
Community insights
You'll be part of a big and thriving Competence Center where you can contribute and benefit from all the trainings, certifications and social events organized by our colleagues.
At Accesa you can
Join self-managed communities of IT experts that co-design their own learning programs.
Be part of a cell-based organization where we favor agility over rigid processes and freedom over control.
Enjoy a holistic benefits program which empowers your:
Work-Life Balance: home office, flexible schedule, parenting workshops, vacation package
Physical Well-being: in-house fitness instructor, themed workshops, nutrition counseling, private medical insurance
Social Well-being: hobby clubs to support your passions, improve workshops, team building activities, social events
Emotional Well-being: in-house certified coach, focus and mindfulness apps, emotional intelligence (EQ) workshops, CPI personality assessments
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