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Technical Customer Service
Acest job nu mai este activ!Vezi toate job-urile ALTEN Romania active.Vezi toate job-urile Technical Customer Service active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Inginerie active pe Hipo.ro |
Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 10.02.2021 |
Remote work: | On-site |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
To ensure success in this role, you need the following experience and skills:
• Knowledge of French;
• Experience in using the Microsoft Office package;
• Technical knowledge of standard operating systems;
• Attention to detail and customer orientation.
About our open position: Technical Customer Service
• As a Technical Customer Service, you will be responsible for offering technical assistance to users in France of specific computing applications.
A typical day might include the following:
• Offering technical support for end-users using email, phone, and online chat;
• Solving requests or incidents and ensuring the first necessary operations to solve technical problems;
• Warning the operational manager about any anomaly encountered;
• Escalating to L2 the customer tech problems that cannot be handled, according to the defined procedures.
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