Technical Customer Service

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

To ensure success in this role, you need the following experience and skills:

• Knowledge of French;
• Experience in using the Microsoft Office package;
• Technical knowledge of standard operating systems;
• Attention to detail and customer orientation.

About our open position: Technical Customer Service

• As a Technical Customer Service, you will be responsible for offering technical assistance to users in France of specific computing applications.

A typical day might include the following:

• Offering technical support for end-users using email, phone, and online chat;
• Solving requests or incidents and ensuring the first necessary operations to solve technical problems;
• Warning the operational manager about any anomaly encountered;
• Escalating to L2 the customer tech problems that cannot be handled, according to the defined procedures.