Technical Customer Service

Angajator: ALTEN Romania
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 27.01.2021
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    To ensure success in this role, you need the following experience and skills:

    • Knowledge of French;
    • Experience in using the Microsoft Office package;
    • Technical knowledge of standard operating systems;
    • Attention to detail and customer orientation.

    Responsabilitati

    About our open position: Technical Customer Service

    • As a Technical Customer Service, you will be responsible for offering technical assistance to users in France of specific computing applications.

    A typical day might include the following:

    • Offering technical support for end-users using email, phone, and online chat;
    • Solving requests or incidents and ensuring the first necessary operations to solve technical problems;
    • Warning the operational manager about any anomaly encountered;
    • Escalating to L2 the customer tech problems that cannot be handled, according to the defined procedures.