Software Implementation Consultant_(Budapest relocation)

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Employer: Bit Soft
Domain:
  • IT Hardware
  • IT Software
  • Tourism
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Arad
  • Oradea
  • Satu-Mare
  • Updated at: 06.02.2021
    Remote work: On-site
    Short company description

    Bit Soft e o poveste de succes 100% românească, lider de piață, cu aspirații mari și în afara granițelor, fiind prezentă și în Ungaria.
    Suntem o echipă creativă, formată din profesioniști în livrarea de soluții adaptate nevoilor clienților noștri, fie că vorbim despre softuri de gestiune hotelieră și restaurant, de sisteme POS, sisteme takeaway și delivery, aplicații mobile sau kioskuri pentru comandă.
    Mereu aproape de client prin consultanță gratuită și asistență dedicată 24/7.
    Acum 27 de ani am pornit la drum din pasiune pentru industria ospitalității. În misiunea noastră de a digitaliza HoReCa s-au alăturat 1100+ restaurante și 570+ hoteluri.
    Printre clientii nostri se numara KFC, Pizza Hut, City Grill, Starbucks, Radisson, JW Marriott, Ramada.

    Requirements

    The ideal candidate meets the following requirements:
    • Hungarian, Romanian- writing, reading, speaking – advanced; English- beginner-intermediate
    •Previous work experience as hotel receptionist/ Front Office Manager or previous experience implementing ERP solutions
    • Clean driving license
    • Is willing to relocate to Budapest and has travelling availability
    • Excellent presentation skills and interpersonal communication with clients and team
    • Initiative and a solution-oriented attitude
    • Has the ability to learn quickly and the desire to gain knowledge and experience
    • Can have results without constant supervision
    • Has knowledge of hotel business or previous experience in the HoReCa industry
    • Previous experience in software implementation - an advantage
    • Has knowledge of Oracle Hospitality Products (Micros, Fidelio, Opera) - it is an advantage

    Responsibilities

    • Plan, prepare and execute onsite and remote training and installation processes with new and existing customers in hospitality industry in Hungary
    • Contributes in creating and updating technical installing and training documentation
    • Provide direction and guidance to customers during periods of implementation and upgrades
    • Post-installation support / consultancy, dedicated customer support to ensure the optimal use and operation of purchased solutions
    • Prepares and completes all project-related documents as defined by the company
    • Support for Bit Soft software’s: taking over, documenting and solving our clients' requests on the support line
    • Follow best practices in issue resolution, managing customer expectations, and delivering solutions on complex technical issues within fast-paced, high-pressure situations
    • Prepare training materials and handouts for customers
    • Expand working knowledge of Bit Soft Hungary
    • Prepare weekly/monthly progress reports
    • Monitor project related issues across multiple client engagements
    • Develop and maintain strong client relationships
    • Project Management tasks such as managing implementation, schedule training, etc.
    • Trouble shoot issues with customers

    Other info

    Benefits:
    • Meal tickets, performance bonuses
    • Training for top software solutions
    • The possibility of development through access to the team's impressive know-how.
    • Exposure to global and local customers in hospitality industry
    • Entrepreneurial organizational culture and flexible program

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