Order Support Specialist with French & English - Part Time

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Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: part-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.02.2021
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.

    Required Experience, Skills & Competencies:

    ▪ Advanced level of French(B2-C1) and Medium level of English (B2)
    ▪ Availability for a part-time schedule, Monday - Friday, 10:00 - 21:00
    ▪ Availability for a full-time training(1 week)
    ▪ Previous interactive customer service experience
    ▪ Solutions driven with strong critical thinking skills
    ▪ Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
    ▪ Innate desire to learn more about the product/service in order to better assist customers

    Responsabilitati

    Specific responsibilities may include:

    ▪ Reply to inbound customer inquiries in a call center environment (calls, e-mails, chat)
    ▪ Process orders, provide product information, and troubleshoot basic equipment issues
    ▪ Confidently make product and service recommendations tailored to customers’ needs/wants
    ▪ Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
    ▪ Consistently perform well within a fast paced and constantly changing environment
    ▪ Contribute to a diverse team
    ▪ Have ability and willingness to tend to any other tasks as assigned

    Alte informatii

    We offer:

    - Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - Public transportation and gym subscriptions reimbursement, after the trial period
    - Transportation vouchers for late shifts
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

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