Junior Customer Support Casino

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

Either start off your career on the right foot or add to your already existing skill- set, EveryMatrix team provides a great working environment – both friendly and relaxed – suited for personal development in a tech-driven company full of interesting and challenging projects. Our headquarters is situated right in the heart of the city, at Unirii Square and comes with all the benefits of a central location, including ease of access to the Old Town for the occasional get-together with your future teammates.

Requirements

Good written English skills (mandatory);
Great communication skills;
Active listener;
Internet browsing is no mystery to you and know all the shortcuts;
The technical aspects of an activity are fun for you;
Previous experience in gambling industry is a plus;
Ability to follow documented procedures, logical thinking;
Willingness to continuously learn and improve;
Highly organized, focus capacity;
Team spirit;
Time management skills;
Ability to communicate technical problems concisely and professionally.

Responsibilities

The customer support will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

Other info:

The base salary is 500 Euro;
Even though the position is entry-level you can grow as fast as your results are. Our defined career path gives good opportunities for the right person;
The work schedule is from 9:00-17:00, 17:00-1:00, 1:00-9:00, 5 days/ week in shifts. You will be required to work on weekends, but you will receive 2 free days within the working week. More details about the working schedule will be provided over the interview;
Paid taxi for night shifts.
If you work on public holidays you are paid with 300%.
Night hours (22:00-06:00) are paid with 125%.

Benefits and perks:

Headquarters in the heart of the city, at Unirii Square
Flexible schedule
Private Medical Subscription
Daily Catered Lunch
Our in-house gym, health & well-being programs
Bookster subscription & Books corner (online and offline)
Fun corner: ping pong table, PS4, lots of board games
Internal & external training
Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
Extra vacation days with every year inside the company
Anniversary Gifts
Fruits Tuesday
Massage
10 sick leaves per year