ASSOCIATE O365 - GERMAN SPEAKING, Location: Bucharest

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 25.01.2021
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    Our client is a multinational company specialized in providing technology solutions and services.

    — 1+ year’s work experience in a Service Desk environment;
    — Certification required is MS – 100 / MS – 101;
    — Knowledge of ITIL Process Frameworks desirable;
    — Exceptional interpersonal skills, with a focus on listening and questioning skills;
    — Business professional written and oral German & English language skills;
    — Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others;
    — Ability to utilise the applications for Microsoft Office for support, reporting and documentation;
    — Excellent oral and written communication skills;
    — Ability to provide technical support over the phone; good phone skills, professional demeanour, previous customer service experience strongly desired;
    — Good problem solving skills; ability to visualise a problem or situation and think abstractly to solve it;
    — Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations;
    — Creativity. Ability to think around problems and come up with creative solutions is helpful;
    — Ability to work with or without direct supervision.

    Responsabilitati

    — Primary responsibility is customer service. Being present and available to clients requiring technical assistance;
    — Respond to questions received through emails and calls;
    — Learn the fundamental operations of the platforms which are being supported;
    — Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software;
    — Become familiar with helpdesk policies and services;
    — Other duties as assigned by the Service Manager;
    — Serve as the single point of contact for customers related to Microsoft Office 365 Cloud Support issues;
    — Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory);
    — Develop technical knowledge of Microsoft Office 365 and other technologies as required;
    — Take ownership and responsibility of an issues from start through to a successful resolution;
    — Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible;
    — The Service Desk Engineer must ensure the support team members to close out their tickets properly;
    — Develop sound understanding of IT operations and related applications as well as business related processes and procedures;
    — Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician;
    — Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues;
    — Perform post-resolution follow up activities to requests;
    — Reinforce SLAs to manage end-user expectations;
    — Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.

    Alte informatii

    Only the eligible candidates will be contacted. Thank you for your interest!