Technical Lead First Line Operations, RAN

Angajator: Vodafone Shared Services Romania
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.01.2021
    Scurta descriere a companiei

    Technology is a playground for ideas!
    Vodafone Shared Services Romania is the place to make them come to life.
    If you want to invest more in a career rather than just a job,
    Meet us, Join us, Grow with us!

    We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.
    Reflect on what your motivation is to come on board! We’re eager to hear your story.

    We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.

    Cerinte

    With these skills you are a great candidate:
    Knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM)
    Capable to understand and to work with different Windows applications (WEB - based)
    Gained an IT qualification CCNA (or working towards)
    Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
    Min 2 year relevant experience in RAN (2G-5G), TX (PDH, SDH), IP
    Technical university degree or student to: faculty of Electronics, Telecommunications, Information Technology
    Good knowledge of German & English language (spoken and written)
    Good communication skills
    Team working oriented

    Responsabilitati

    With these activities you will have a great impact on our business:
    Takes the ownership of the incident and acts as the primary level of escalation
    Speaks with NOC engineers and asks for all useful information related to Outage in place – ensures the NEV and/or Outage Notification has been sent in due time
    Keep tracking and records of the timelines and ensures all incident details are documented;
    Involves in problem solving other parties: 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA
    Notifies Team Leader about major Incident
    Manages and coordinates the escalation process: Technical: the support of a higher technical skills are needed to solve the problem; Hierarchical: a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level
    Ensures all required resources (human, facilities, equipment etc) are available, involved and focused in the restoration of service
    Notifies 2nd Level and/or Vendor to be prepared with a plan B, if the duration of the incident takes too long
    Ensures regular updates are distributed via the agreed communication channels, according with the Update Time agreed
    Send Pre-notification to top mgmt. for over-temp or major incidents
    Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident.

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:
    In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week
    Medical and dental services
    Life insurance
    Dedicated employee phone subscription
    Special discounts for gyms and retailers
    Annual Company Bonus
    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    You get to work with tried and trusted web-technology
    Getting in on the ground floor of an technology changing company
    Flexible Vacation – Take time off when you need it, we trust you