2nd Line RAN Ericsson (Incident Management)

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

Your day to day:
Perform data build configuration, software rollout and support integration activities requested by planning and delivery teams. Make sure all data loading activities are done according with existing procedures, with minimal impact for customers and under agreed SLA&KPIs.
Check that necessary preventive and corrective second level troubleshooting processes are in place, ensuring quality and service restoring times for network elements.

With these skills, you are a great candidate:
Knowledge and experience in telecommunication services and technologies;
General knowledge of a mobile network architecture (2G, 3G, 4G) with experience in Huawei;
Be a team player;
English language (spoken and written)
Results and solutions oriented;
Innovation Drive;
University degree: faculty of Electronics , Telecommunications and Information Technology;
1-2 years of experience in Telecommunication;
Optional: German language;

With these activities, you will have a great impact on our business:
Drive root causes analysis to identify corrective actions, including vendor support escalation, in order to achieve service and performance levels restoration
Perform proactive maintenance activities to prevent incidents and constantly optimize the network
Evaluation and implementation of network changes ensuring quality of service and avoiding regression on network functionalities
Assist field engineers and Network Deployment department during integration and on site activities with particular focus on special events
Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network

Sounds like the perfect job? We’ve got even more to offer:
In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation – Take time off when you need it, we trust you!
Sounds interesting? Apply!

#_VOIS