Customer Decision Manager

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Employer: Vauban becomes Inetum
Domain:
  • Others
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.12.2020
    Short company description

    Inetum is an agile IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow.

    Vauban, the Romanian division of Inetum, is an important player in the IT services and solutions market in our country, with over 13 years of activity. Vauban has over 450 employees who provide, from the service centers in Bucharest, Pitesti and Constanta, IT consulting services, infrastructure and software development services, digital services, solutions for Smart City.

    Requirements

    Candidates will need experience of campaign development, data management, deployment and reporting.
    Good knowledge of SQL is required.
    Analytical thinking
    Attention to details
    Good time management skills

    Responsibilities

    Deliver the campaigns according to the planning and priorities set by the Proposition Managers
    1. Data selection and manipulation of target audiences:
    Prepare the customer bases which will be targeted through different types of campaigns (SMS, outbound calls, email), including, but not limited to:
    - Extract the agreed targeted customers
    - Apply the contact plan rules
    - Apply the GDPR criteria
    - Propose alternative solutions when target too small / overlap of campaigns etc.
    2. Campaign set up processes in the tool
    3. Use of tool’s features to set up and deploy scheduled, automated and triggered campaigns
    Deploy the campaigns: both one shot and automatic using the existing tools available in Orange (SQL based)
    4. Campaign set up quality assurance:
    Timely deployment of campaigns
    Inform all necessary stakeholders of the planned campaigns