Office Infrastructure IT Technician [#OnlineInterview]

Angajator: Orange
Domeniu:
  • Altele
  • Tip job: part-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.01.2021

    Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment

    Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment.

    Responsibilities:

    • You will provide local or remote L1 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
    • You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
    • You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
    • You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
    • You will work within well-defined SLAs and will escalate incidents in the defined time window
    • You will  perform manual and automatic change management activities as approved and documented
    • You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
    • You will  respond to questions in the area of expertise on products, services, technical details or user relationships
    Education and experience:
    • Graduate or last year of higher education
    • Relevant experience of at least 1 year in a similar activity / position
    Professional knowledge:
    • Microsoft technologies
    • Knowledge of physical and virtual hardware platforms
    • Basic knowledge of networks
    • TCP / IP
    • ITIL
    • English - fluent
    Specific skills:
    • Problem solving
    • Attention to detalis
    • Customer focus
    Thank you for your application!