Office Infrastructure IT Technician [#OnlineInterview]

Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment

Office Infrastructure Team is looking for a colleague to monitor and provide hardware and software support for all our IT equipment.

Responsibilities:

• You will provide local or remote L1 support for IT infrastructure systems / servers to provide service availability (eg Desktop, Laptop, Printer, Tablet, Switches, Telephones, Monitors, Routers, Video Conferencing Equipment, Unified Printing, Antivirus, etc.)
• You will record common errors and solutions in the incident management application after the incident was closed or after a periodic review of the incident
• You will create, publish and maintain IT support procedures and frequently asked questions in the knowledge management application
• You will solve hardware or software technical problems on platforms and applications under your management in accordance with standard protocols and internal procedures
• You will work within well-defined SLAs and will escalate incidents in the defined time window
• You will  perform manual and automatic change management activities as approved and documented
• You will maintain a high level of customer satisfaction by clarifying its needs and by making sure these are met
• You will  respond to questions in the area of expertise on products, services, technical details or user relationships

• Graduate or last year of higher education
• Relevant experience of at least 1 year in a similar activity / position

• Microsoft technologies
• Knowledge of physical and virtual hardware platforms
• Basic knowledge of networks
• TCP / IP
• ITIL
• English - fluent

• Problem solving
• Attention to detalis
• Customer focus