CRM Support Specialist

Do you have a convincing message to express what you do?

Hello! Would you like to work in one of the most stable areas of the moment? Come and work for Orange!

We'll recruit you from the safety of your home and we'll prepare you for the challenges of this time - your activity will be carried out remotely, during the whole period of the pandemic, and then you will work at the dedicated Orange headquarter.

Do you have a convincing message to express what you do?

Here, at Orange, we believe that you should. If you want to improve yourself, first,you have to believe in what you do. Here we do our best to create an environment where you can come to work daily with energy and enthusiasm, aiming to make the best of your work and provide the best services for your customers.

We like to think we are a team in which people are inspired to experience,innovate and reinvent their role daily, trying to make the best of their work,create and inspire. A team in which you have the chance to collaborate with people who share the same values and beliefs.

We seek people who:

• Are enthusiastic and enjoy challenges
• Are customer oriented and try to deliver the best results, being able to listen and meet the expectations of our customers
• Are self-motivated and always desire to learn and improve
• Like working in a team environment, supporting others opinions and ideas
• Have good communication skills
• Show flexibility in relation to other people
• Sustain innovation and optimization and are always trying to find new  solutions for problems
• Have very strong problem-solving skills, attention to detail and commitment to quality
• Are able to work in a (sometimes) stressful environment and are able to respect deadlines and track the issues until they are resolved
• Like playing guitar, board games and sports
• Want to have fun and create new experiences with a great team

What you will be doing:

• Provides a single point of contact for internal clients regarding IT applications operation
• Takes ownership of the internal customer request
• Performs first level support
  • incidents/customer complaints recording/classification/prioritization
  • issues escalation/follow-up
  • update the customer on progress
• Ensure timely and accurate resolution of the incidents
• Troubleshooting and analysis for finding the root cause of issues
• Scripts development for the automation of recurrent processes
• On call support

What you need to know/have:

• This position requires at least 2 years of experience in first level support area, preferably for telecom applications
• Technical university background is also desirable - IT, Telecom, Electronics, Cybernetics
• English advanced verbal and written skills
• Basic knowledge of Linux systems - command line and shell scripting
• Experience in database systems: Oracle, PostgreSQL, MySQL, SQL Server - procedures, packages, functions, scripts

Represents a plus if you have experience with:

• Programming languages: C/C++, Java, Perl, Python etc
• Networking basic knowledge (TCP/IP, DNS, Routing etc.)

In case you do not have the necessary experience or you haven't had the opportunity to learn and develop the required skills, but you are willing to learn and you are permanently concerned to do more, come and meet us. Show us your motivation and your desire to learn and to develop yourself in a challenging environment. Here we encourage free expression, and we can provide you all necessary means to implement improving ideas and innovation. We recognize performance and we engage to provide regular feedback.

We can offer you the possibility to grow inside a team with qualified members and we will constantly expose you to new experiences from which you can learn. We offer you a variety of online and in-class courses which can help you improve your technical skills and also your soft skills. We support initiatives and work at finding ways to connect and integrate private and professional life.

Thank you for applying!