L1 Support Engineer with French

Angajator: ALTEN Romania
Domeniu:
  • Arhitectura - Design - Proiectare
  • Inginerie
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 15.01.2021
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    To ensure success in this role, you need the following experience and skills:

    • Bachelor`s Degree in Engineering;
    • Advanced knowledge of French;
    • Experience in a similar position is considered a plus;
    • Knowledge of Catia, FEA, mechanical engineering would be a plus.

    Responsabilitati

    About our open position: L1 Support Engineer with French

    • As L1 Support Engineer, you will be responsible for offering technical assistance to users in France of specific computing applications.

    A typical day might include the following:

    • Offering technical support for end-users using email, phone, and online chat;
    • Providing support for FEA departments;
    • Making the application testing after updates or modifications;
    • Escalating to L2 the customer tech problems that cannot be handled.