Customer Complaints Specialist with German and English

EPIC Business Human Strategy is a company acting in the human resources consultancy field, offering services both in talent acquisition and human capital development.

At EPIC we mix creativity, simplicity, passion, commitment and processes to build synergies between client�s business vision and people potential. We bring our experience and expertise from a diverse range of industries, cultures and businesses, from start up to mature entrepreneurship and multinationals. We aim to build strategies that last and people tell great stories about.

• Min. 2 years of relevant professional experience in claims field;
• Successfully completed business studies or comparable degree;
• Good command in English and German (mandatory);
• SAP or Microsoft Dynamics knowledge (nice to have);
• Good communication and interpersonal skills;
• Proactive and action oriented;
• Capacity to identify and solve problems;
• Ability to work in a team and to cooperate;
• Analytical mind and good decision maker;

• Evaluation and resolution of customer complaints;
• Preparation of decision templates for credit notes and goodwill payments;
• Alignment of decision templates with relevant departments;
• Regular coordination with the specialist departments to discuss the sources of errors and define the measures for permanent elimination;
• Support during complaints management process improvements;

DKV Mobility is one of the leading B2B mobility experts in Europe. With a long tradition. They have been keeping people and goods mobile with their products and services for more than 85 years. And pave the way for the mobility of tomorrow. “You drive, we care”, no matter which fuel or which technology your fleet uses. Everywhere and without limits in Europe. With innovative digital solutions and smart financial services.

DKV Mobility is the market leader for the cashless on-the-go supply of the transport industry on Europe's roads. With the fuel and service card DKV CARD and additional services, offers to its customers a range of products tailored to your day-to-day business to optimize and control commercial vehicle fleets.

DKV Mobility traditionally stands for reliability and customer proximity. And for innovation. With their product and service areas, they support over 200,000 customers in Europe today.
More than 1000 employees, including over 600 at the Ratingen headquarters, give everything for the mobility of customers all over Europe. No matter what career level you are at and what your professional goals are: With DKV you will move forward.







Profit from

• People from many nations and fields
• Flat hierarchies and short decision-making processes
• Flexible working hours with home office and flextime
• Continuous training
• and much more
If you believe you have the qualifications and mind-set to successfully perform the role, do not hesitate to apply.