Customer Support Agent with German & English (work from home)

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Employer: QLT
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.01.2021
    Short company description

    Simți că a venit momentul să faci o schimbare în carieră? Dacă ești în căutarea unui job de calitate, te invităm să ne trimiti cv-ul. Mâine poate fi prima zi în care să vă valorificați potențialul exact așa cum doriți.

    "Pesimistul vede dificultăți în orice oportunitate. Optimistul găsește oportunități în orice dificultate.” (Winston Churchill)"

    Requirements

    Airline support agent with German & English (work from home)

    This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

    The Romanian hub will offer contact center support for one particular airline, core in Europe, but worldwide coverage. This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

    Your Profile:
    • Excellent speaking and writing skills in German language fluency in speaking and writing correctly and at ease (plus good level English knowledge)
    • Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
    • Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
    • Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage;
    • Graduate in any discipline / Under graduates;
    • Willingness to search for required information from customer with a strong focus on solving clients requests;
    • Proficient in Microsoft Office, Outlook;
    • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).

    Responsibilities

    Key Responsibilities:
    • Deliver exemplary customer service via phone calls / emails;
    • As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries.

    Other info

    Offer:
    • Work from home;
    • Competitive salary package;
    • Thorough training enabling all team to perform effectively;
    • Career growth opportunities within an international developing team.