Customer Support Agent with German & English (work from home)

MISIUNEA QLT® Group România | Recrutare

Identificam, selectionam si recomandam candidati talentati prin care companiile se pot dezvolta. Oamenii fac diferenta, iar succesul unei companii este garantat doar de calitatea oamenilor integrati in companie.

Principala caracteristica care ne defineste ca profesionisti este usurinta de a identifica potentialul candidatilor si capacitatea acestora de a se integra si de a aduce plus valoare echipelor in care vor fi integrați.

"Pesimistul vede dificultăți în orice oportunitate. Optimistul găsește oportunități în orice dificultate.” (Winston Churchill)"

Airline support agent with German & English (work from home)

This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

The Romanian hub will offer contact center support for one particular airline, core in Europe, but worldwide coverage. This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

Your Profile:
• Excellent speaking and writing skills in German language fluency in speaking and writing correctly and at ease (plus good level English knowledge)
• Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
• Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
• Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage;
• Graduate in any discipline / Under graduates;
• Willingness to search for required information from customer with a strong focus on solving clients requests;
• Proficient in Microsoft Office, Outlook;
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).

Key Responsibilities:
• Deliver exemplary customer service via phone calls / emails;
• As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries.

Offer:
• Work from home;
• Competitive salary package;
• Thorough training enabling all team to perform effectively;
• Career growth opportunities within an international developing team.