Subject Matter Expert with German (plus English) – Work From Home
Acest job nu mai este activ!Vezi toate job-urile Randstad România active.Vezi toate job-urile Subject Matter Expert with German (plus English) – Work From Home active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Educatie - Training active pe Hipo.roVezi toate job-urile in Management - Consultanta active pe Hipo.ro |
Angajator: | Randstad România |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 11.03.2021 |
Remote work: | On-site |
Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.
Cerinte
Your Profile
∙ Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must;
∙ Strong people and team management skills proven in similar roles or environments;
∙ Knowledge of booking software such as Galileo, Amadeus is a valuable advantage;
∙ Able to work in changing environments, where flexibility and quick adaptation are key for success;
∙ Good performance indicators and reports management abilities;
∙ Independent, problem solver and customer focused;
∙ Min. 2 years of experience as a Supervisor or Team Leader across min. two processes;
∙ Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage;
∙ Availability to work in rotational shifts (including night shifts);
Main responsibilities
∙ Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
∙ Lead a team of up to 15 Contact Center Representatives
∙ Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
∙ Coaching a group of agents, leading by example, helping them to perform as a team
∙ Perform Quality Control for the assigned project team
∙ Interact with the client, share feedback on process priorities
∙ Escalate superior process or client related needs to superior level together with suggested ways forward
We Offer
∙ Work From Home
∙ Competitive salary package
∙ Career growth opportunities within an international developing team.
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