Subject Matter Expert with German (plus English) – Work From Home

Acest job nu mai este activ!

Vezi toate job-urile Randstad România active.


Vezi toate job-urile Subject Matter Expert with German (plus English) – Work From Home active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Vezi toate job-urile in Educatie - Training active pe Hipo.ro

Vezi toate job-urile in Management - Consultanta active pe Hipo.ro

Angajator: Randstad România
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Management - Consultanta
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Ploiesti
  • Actualizat la: 11.03.2021
    Remote work: On-site
    Scurta descriere a companiei

    Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

    Cerinte

    Your Profile
    ∙ Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must;
    ∙ Strong people and team management skills proven in similar roles or environments;
    ∙ Knowledge of booking software such as Galileo, Amadeus is a valuable advantage;
    ∙ Able to work in changing environments, where flexibility and quick adaptation are key for success;
    ∙ Good performance indicators and reports management abilities;
    ∙ Independent, problem solver and customer focused;
    ∙ Min. 2 years of experience as a Supervisor or Team Leader across min. two processes;
    ∙ Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage;
    ∙ Availability to work in rotational shifts (including night shifts);

    Responsabilitati

    Main responsibilities
    ∙ Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
    ∙ Lead a team of up to 15 Contact Center Representatives
    ∙ Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
    ∙ Coaching a group of agents, leading by example, helping them to perform as a team
    ∙ Perform Quality Control for the assigned project team
    ∙ Interact with the client, share feedback on process priorities
    ∙ Escalate superior process or client related needs to superior level together with suggested ways forward

    Alte informatii

    We Offer
    ∙ Work From Home
    ∙ Competitive salary package
    ∙ Career growth opportunities within an international developing team.

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    Aplica fara CV
    BUCURESTI, Buftea, Otopeni,

    BUCURESTI,

    Vezi job-uri similare (344)