Subject Matter Expert with German (plus English) – Work From Home
Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.
The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.
In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.
∙ Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must;
∙ Strong people and team management skills proven in similar roles or environments;
∙ Knowledge of booking software such as Galileo, Amadeus is a valuable advantage;
∙ Able to work in changing environments, where flexibility and quick adaptation are key for success;
∙ Good performance indicators and reports management abilities;
∙ Independent, problem solver and customer focused;
∙ Min. 2 years of experience as a Supervisor or Team Leader across min. two processes;
∙ Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage;
∙ Availability to work in rotational shifts (including night shifts);
∙ Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
∙ Lead a team of up to 15 Contact Center Representatives
∙ Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
∙ Coaching a group of agents, leading by example, helping them to perform as a team
∙ Perform Quality Control for the assigned project team
∙ Interact with the client, share feedback on process priorities
∙ Escalate superior process or client related needs to superior level together with suggested ways forward
∙ Work From Home
∙ Competitive salary package
∙ Career growth opportunities within an international developing team.