Service Analyst with French
Employer: | Modis |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 21.01.2021 |
We focus on connecting your skills and intelligence to the IT and engineering opportunities you need to thrive. When you join Modis, you don’t just become part of a business. You join a community of experts.
• Bachelor’s degree;
• Written and verbal fluency in French;
• Open to shifts (including nights, holidays and weekends);
• Experience in customer service delivery is an advantage;
• Analytical mind, structured and logical thinking.
As a Service Analyst you will be responsible for:
• Prompt escalation & notification of major network faults and customer faults;
• Professionally utilizing GSD systems and procedures to monitor and maintain customer network availability & integrity;
• Ensure network faults and customer faults are resolved well within agreed procedures;
• Accurate & timely creation, updating and completion of all Trouble Tickets;
• Provide prompt and regular feedback to customers in relation to on-going issues;
• Tracking and directing the workflow of faults and planned events.
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