Customer Care with Polish, Czech or Slovak (Work at Home)

REQUIRED SKILLS AND EXPERIENCE:

- Advanced level of Polish, Czech or Slovak Language
- Intermediate level of English
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A pro-active approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI’s
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)

YOUR DAILY TASKS:

- Respond efficiently and effectively to all customers’ enquiries within given timescales by phone, chat, email or social media
- Develop and maintain a full technical knowledge of the client’s products and services
- Deal with all correspondence as required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of the staff

OUR BENEFITS PACKAGE:

- Paid professional training
- Monthly performance-based bonuses
- 15 RON/day meal tickets
- Private medical insurance
- A well-defined career path with many opportunities to grow in different directions