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Customer Care with Polish, Czech or Slovak (Work at Home)
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Employer: | SYKES |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 02.02.2021 |
Remote work: | On-site |
Requirements
REQUIRED SKILLS AND EXPERIENCE:
- Advanced level of Polish, Czech or Slovak Language
- Intermediate level of English
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A pro-active approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI’s
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
YOUR DAILY TASKS:
- Respond efficiently and effectively to all customers’ enquiries within given timescales by phone, chat, email or social media
- Develop and maintain a full technical knowledge of the client’s products and services
- Deal with all correspondence as required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of the staff
OUR BENEFITS PACKAGE:
- Paid professional training
- Monthly performance-based bonuses
- 15 RON/day meal tickets
- Private medical insurance
- A well-defined career path with many opportunities to grow in different directions
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