Technical Support with French

Angajator: ALTEN Romania
Domeniu:
  • Customer support - Client service
  • Farmacie - Medicina
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 24.01.2021
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte

    To ensure success in this role, you need the following experience and skills:

    • Knowledge of French at C1 level;
    • Experience in a similar position;
    • Experience in using the Microsoft Office package;
    • Technical knowledge of standard operating systems;
    • Attention to detail and customer orientation.

    Responsabilitati

    About our open position: Technical Support with French

    • As a Technical Support, you will be responsible for providing technical support for a medical services platform.

    A typical day might include the following:

    • Responsible for assistance, mainly by telephone for clients on topics related to the use of business management software;
    • Assisting health professionals and incident management at their requests;
    • Solving requests or incidents and ensuring the first necessary operations to solve technical problems;
    • Warning the operational manager about any anomaly encountered;
    • Analyzing, qualifying, assuring, and making the follow-up of ticket applications until the closing, and/or escalating the applications or incidents, according to the defined procedures.