Customer Care in Slovenian (Work at Home)

Angajator: SYKES
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Job la nivel national
    Actualizat la: 24.01.2021
    Scurta descriere a companiei

    Cerinte

    REQUIRED SKILLS AND EXPERIENCE:

    • Proficiency in Slovenian

    • Previous experience in Customer Service preferred
    • Impeccable communication skills
    • A calm, cool and level-headed attitude in every situation
    • Excellent self-organizing skills
    • A pro-active approach and willingness to work on own initiative
    • Ability to work under pressure, in order to achieve deadlines and KPI’s
    • Ability to adapt to a continuously changing environment and procedures
    • Knowledge of Microsoft Office Pack (Word, Excel)

    Responsabilitati

    YOUR DAILY TASKS:
    • Respond efficiently and effectively to all customers’ enquiries within given timescales
    • Develop and maintain a full technical knowledge of the client’s products and services
    • Deal with all correspondence as requested/required
    • Accurately log all calls and in line with procedures
    • Responsibly maintain and update all job-related administrative forms
    • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    Alte informatii

    OUR BENEFITS PACKAGE:
    • Professional technical training (paid);
    • Soft skills trainings available to attend as desired
    • Monthly performance-based bonuses;
    • 15 RON/day meal tickets;
    • Private medical insurance;
    • A well-defined career path with many opportunities to grow in different directions;
    • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
    • A modern, dynamic and friendly working environment;