Airline Support Agent with French and English (work from home)

This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

The Romanian hub will offer contact centre support for one particular airline, core in Europe, but worldwide coverage. This is a remote job, but you should be able to join the team for a face to face training in Bucharest.

Offer:
Work from home
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within an international developing team

Key Responsibilities:
Deliver exemplary customer service via phone calls / emails
As part of the Contact Center team, answer inbound calls / emails messaging from world leading airlines customers, and handle queries about new reservations, changes to existing bookings and other customer support queries.

Your Profile:
Excellent speaking and writing skills in French language – fluency in speaking and writing correctly and at ease (plus good level English knowledge)
Previous work experience in an international airline/travel or bookings environment is a valuable advantage, but not mandatory
Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage
Specialized skills required: good Communication and Customer Service skills, any experience in BPO / contact center work will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)