Team Leader Problem Management

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: peste 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.03.2021
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills you are a great candidate:

    • Management of customer and operational escalations
    • Experience in coordinating teams or projects
    • Identification of customer needs and deliver solutions proposed for improving applications and IT systems
    • Continual service improvement background
    • Management of problem records related to IT software and systems (software, infrastructure, and network) according to problem management process.
    • Strong teamwork capabilities with other teams, stakeholders, project management and service operations
    • ITIL framework (Service Operation & CSI)
    • Experience in IT Infrastructure Services ( software , hardware) and/or network ( Cisco , GSM, HSPA and LTE , CCNA , Network CS and PS )
    • Lean and Six Sigma knowledge
    • basic HR processes understanding (resourcing, reward, capacity management, etc)
    • basic finance understanding
    • Fluency in English

    Responsabilitati

    Your day to day:

    Accountable for management and coordination of Problem Management Team. Accountable for the management of problems/defects identified in IT applications and systems (software, infrastructure, network) used by Vodafone customers and initiates actions to identify and implement corrective and preventive technical solutions (modifications on IT applications and systems). Accountable for Group Data Centre and IT Operations Problem management. Drive employee engagement through increasing their capability to identify and deliver improvements to move from “Good” to “Great”.

    With these activities you will have a great impact on our business:

    • Ensure high performance of the team by organizing team activities, setting, monitoring and evaluating specific objectives
    • Regular reviews on team activity, follow-up on procedure’s applicability.
    • Monitor and propose actions to ensure the delivery of the objectives for the team according to business agreements.
    • Accountable for proper management of problem records, related to IT applications and systems
    • Assists the core team of technical members by using the Problem Solving Techniques for identifying the root cause and solutions (hardware / software / process) and supports with the follow-up of the technical implementation and the results of the performed hardware/software/process changes
    • Initiates continuous measures to improve the problem management process and ensures that the process is implements and executed by all process actors involved, documents rules, workings instructions and guidelines. Guarantees SOX compliance

    Alte informatii

    Sounds like the perfect job? We’ve got even more to offer:
    In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
    Medical and dental services
    Life insurance
    Dedicated employee phone subscription
    Special discounts for gyms and retailers
    Annual Company Bonus
    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
    You get to work with tried and trusted web-technology
    Getting in on the ground floor of and technology changing company
    Flexible Vacation – Take time off when you need it, we trust you

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