Support Engineer

Employer: Qualysoft
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.01.2021
    Short company description

    The Qualysoft Group was founded in Vienna in 1999. As an independent IT consultancy and service company, it supports its international customers by providing tailored IT solutions that are both flexible and innovative. Its main focus is on providers of financial and energy services, industrial firms, media/telecommunications companies, and institutions from the public sector.

    Requirements

    • Basic knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation, Shell scripting
    • Basic knowledge of VMware virtualized environments.
    • Networking principles, TCP, IP, LAN, routing, subnets
    • Basic knowledge of SQL: basic SQL syntax, conditional filters, joins, subqueries.
    • Maven
    • Basic knowledge of using GIT
    • Knowledge of: HTTP, REST, SOAP
    • Knowledge of Ansible - Writing ansible scripts for performing application deployments and configurations over multiple cluster environments.
    • Basic knowledge of Jboss configurations
    • Good troubleshooting skills - Both general and application troubleshooting skills
    • An open-minded, solution-oriented and pleasant, team-capable personality.
    • Very good English skills
    Will be nice to have also:
    • Previous experience with provisioning/orchestration systems
    • Basic knowledge of Oracle databases
    • Basic knowledge of automation servers such as Jenkins
    • JAVA SE/EE

    Responsibilities

    • Design and execute automated software deployments
    • Troubleshooting & resolving complex technical issues in the customer environment
    • Share best practices to reduce problem occurrences
    • Present the action plan to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the network.
    • Replicate customer environment in Lab
    • Escalate the issue promptly
    • Keep customer informed and set realistic expectations on issue resolution.
    • Contribute to Knowledge Management
    • Communication with the project team and with the client.
    • Create/Update the operational documentation and procedures
    • Create reports

    • Managing the next generation of provisioning software platforms.
    • Timely responding to customers inquiries. Logs cases, provides information & troubleshoots to solve customer problems according to the company’s KPIs for the business
    • Manages customer expectations by taking into consideration the entitlement and identifies customer problems
    • Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
    • Timely elevates and escalates to the next level when the case is complex
    • Participates in projects for process or quality improvements
    • Manages multiple tasks or cases simultaneously with minimal supervision
    • Participates in the On-Call rotation schema
    • Active and self-paced improvement of technical and business process knowledge
    • As a member of a team, you will actively support hands-on the entire implementation cycle.