Application Support

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Employer: I.FUTURE
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 14.12.2020

    We are hiring an Application Support Officer! This job is for our client, a Shared Service Center which acts as a global solution center for one of the largest European financial groups. Perfect Candidate

    • Finance functional knowledge or technical background in sql/unix (1 at least);
    • At least 2-3 years experience in support;
    • Good knowledge on Unix, SQL and finance;
    • Good command of English, both written and spoken. French would be a plus.
    • Good analytical skills and ability to summarize key messages;
    • Good communication skills, adaptability and self control;
    • Client-driven approach & service oriented;
    • High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.
    • Technical and functional support of the production;
    • Monitoring and request / Incident management;
    • Pick-up calls on a shared hotline;
    • Features explanations;
    • Knowledge transfer for new joiners and users;
    • Crisis management if needed;
    • Study release impacts on production;
    • Install applicative packages coming from the development team on the pre-pre-production environment;
    • Install new version in production and ensure post-deployment checks;
    • Continuous improvement (5%):
    • Reach for full automation of manual tasks, delivery process, and monitoring
    Company Benefits
    • Yearly bonus per company policy
    • Competitive remuneration based on qualifications and seniority
    • Discounts for retailers
    • Medical services and life insurance
    • Private pension contribution
    • A modern working environment: open, informal, fun atmosphere
    • Continuous training and development programs (eg: they offer ACCA or foreign language courses based on an established career development plan
    • Work from Home 1 day/week